Set up Outlook for University email

Your student email (also known as StudentMail) or staff email is your University of Otago-provided email account.

How do I set up Outlook

To set up Outlook:

Windows

1. Install the Microsoft 365 bundle following the instructions in the related article:
   Installing Microsoft 365
2. Open Outlook and click on File.
3. Click Info > Add Account.
4. Enter your full staff or student email address and click the Connect button.
5. If prompted, enter your full staff or student email address and related password into the dialogue box. Make sure to check the Remember my credentials box.
6. Uncheck the Set up Outlook Mobile on my phone too checkbox and then click OK.
7. Your staff email/StudentMail should now be available via Outlook on your Windows computer.

Mac

1. Install the Microsoft 365 bundle following the instructions in the related article:
   Installing Microsoft 365
2. Open Outlook and go to Outlook > Preferences.
3. Click Accounts.
4. Add new Exchange Account.
5. Enter your student or staff email address (staff email should be in the format of username@registry.otago.ac.nz), username, and password. Make sure the Configure automatically box is checked. Click the Add Account button.
6. Your staff email/StudentMail should now be available via Outlook for Mac on your computer.

Android

1. Install the Microsoft Outlook app from your app store of choice.
2. Tap Settings > Account & sync (Accounts on some devices) > Add (+) account and select Exchange (or Exchange ActiveSync) account.
3. You will be prompted for your email address so type this in the format: firstname.lastname@otago.ac.nz
4. Enter the password associated with your staff username.
   You may see a message saying that your account cannot be set up automatically or that the username/password combination is not recognised (depending on the type of device you are using). At that point select Manual configuration or setup and add the following settings:
   • Server: webmail.staff.otago.ac.nz or webmail.student.otago.ac.nz
   • Domain: registry
     Note that if there is no separate Domain field, you should use "registry\USERNAME" (for example, registry\bonja00p) in the Username field.
   • Username: your staff username (the one used to access Staff Webmail, Staff Web Kiosk, eVision, Blackboard, etc.)
   • Password: the password associated with your staff username.
   • Account name (if prompted) or Description: put something that you will recognise, for example Work Email
5. Tap Next, then choose what data you would like your phone to sync with (Mail, Contacts, Calendar, Reminders, Notes). Tap Next to complete setup.

iOS

1. Download Microsoft Outlook for iOS from the iOS App Store and then open it.
2. You will be prompted to Add Account if it's your first time using the app.
   Otherwise, click on the round profile icon in the top left of your screen of your existing Outlook email account (next to Inbox) for the fly-out menu.
3. Go down to the Settings cog icon > Add Account. Tap on the Add Email Account link if prompted.
4. The app may suggest existing mail accounts from your device, so tap the Skip button if none of these are the University email account you want to add.
5. Enter the email address, then tap Add Account. You should be automatically forwarded to an Exchange login page, otherwise tap Exchange.
6. Enter your University password and a description (e.g. "Work") to automatically configure your account. Tap Sign In.
7. If the automatic configuration fails, change the Use Advanced Settings slider on, then enter the following settings manually:
   • Server: webmail.staff.otago.ac.nz or webmail.student.otago.ac.nz
   • Domain: registry or student
   • Username: your staff/student username
8. Tap Next when finished and you will be given the option to add another account and swipe through the app features. Tap the Skip link to access your inbox.

Further information

Customising email alerts in Outlook

If you have any questions, contact AskOtago.